Refund and Returns Policy

Effective Date: May 2026 Last Updated: May 2026

Thank you for choosing NNW Solutions LLC. We are committed to delivering high-quality website design and development Services and to ensuring our clients are satisfied with our work. This Refund and Returns Policy explains the terms under which refunds may be requested and granted.

Because we provide custom, digital, service-based work rather than physical products, please read this policy carefully before purchasing any Service. By placing an order with us, you acknowledge and agree to the terms of this policy.

1. Nature of Our Services

NNW Solutions LLC provides custom website design, development, and related digital Services. Each Service involves dedicated time, skill, and resources tailored to your specific Project. As these are custom digital Services rather than physical goods, no physical products are shipped or returned, and standard product return rules do not apply.

All Services are charged on a one-time basis. We do not offer subscriptions or charge recurring or monthly fees.

2. General Refund Principles

We want you to be happy with our work. At the same time, because our Services require significant time and effort, refunds are handled fairly and in accordance with the stage of the Project at the time a request is made.

Refund eligibility depends primarily on how much work has been completed when you submit your request.

3. Refund Eligibility

a. Before Work Begins

If you cancel your order before any work has started, you may be eligible for a full refund, minus any non-refundable third-party costs already incurred on your behalf (such as domain registration, paid themes, plugins, or licenses purchased for your Project).

b. After Work Has Begun

Once work on your Project has started, the refund amount will be calculated based on the portion of work already completed. You may be eligible for a partial refund for the portion of the Service not yet performed, at our reasonable discretion.

c. After Completion and Delivery

Once a Service has been completed and delivered (for example, the website, page, or configuration has been finalized and access or Deliverables have been provided), the Service is considered fulfilled and is generally non-refundable.

d. Third-Party Costs

Any fees paid to third parties on your behalf — including but not limited to domain names, hosting, premium themes, plugins, licenses, or payment gateway fees — are non-refundable, as these costs are paid to and controlled by external providers.

4. Situations Where Refunds Are Not Provided

To set clear expectations, refunds will generally not be provided in the following situations:

  • The Service has been completed and delivered as described.
  • You change your mind after the work has been completed.
  • Delays or issues are caused by your failure to provide required information, content, materials, or approvals in a timely manner.
  • You request changes that fall outside the original agreed scope of the Service.
  • Issues arise from third-party platforms, hosting, plugins, or tools outside our control.
  • The Service did not guarantee a specific outcome (for example, SEO Services do not guarantee specific search engine rankings, traffic, or results).
  • You violated our Terms and Conditions.

5. Revisions Before Refunds

Many concerns can be resolved through revisions. If you are not fully satisfied with a deliverable, we encourage you to contact us first so we can address your feedback within the agreed scope of your Service. We will make reasonable efforts to ensure the work meets the agreed requirements before a refund is considered.

6. How to Request a Refund

To request a refund, please contact us with the following details:

  • Your full name
  • The email address used for the order
  • Your order or invoice number (if available)
  • The Service purchased
  • A clear explanation of the reason for your refund request

You can submit your request through any of the following:

We will review your request and respond as promptly as possible.

7. Refund Processing

If your refund request is approved:

  • The refund will be issued using your original method of payment, where possible.
  • Refunds are typically processed within a reasonable timeframe after approval, though the exact time for the funds to appear may depend on your bank or payment provider.
  • Any applicable non-refundable third-party costs will be deducted from the refund amount.

8. Chargebacks

If you have any concerns about a charge, please contact us first so we can work to resolve the matter directly. Initiating a chargeback or payment dispute without first attempting to resolve the issue with us may be considered a breach of our Terms and Conditions, and we reserve the right to suspend related Services while the matter is reviewed.

9. Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our practices or for legal and operational reasons. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy before each purchase.

10. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us:

NNW Solutions LLC 11916 Oak Park Blvd NE Blaine, MN 55434, USA

Please also review our Terms and Conditions and Privacy Policy.